Terms & Conditions
These terms apply to all orders placed on properpetspace.co.uk. By placing an order, you agree to them.
Who we are
Proper Pet Space is operated by Holly Dyson, trading as Proper Pet Space, a sole trader based in England.
Registered/business address: 14 Linden Chase, Uckfield, East Sussex, TN22 1EE
Contact: hello@properpetspace.co.uk
Our products
We sell dog beds and related pet products. Depending on the product, orders may be dispatched by Proper Pet Space or sent directly to you by one of our suppliers. Product descriptions, sizing and vet-related information are provided as supplied by the manufacturer; we take reasonable care to present this accurately but have not independently tested the products ourselves.
We work hard to keep stock information accurate and update it regularly, but availability can change quickly. If we're unable to fulfil your order because an item has gone out of stock after you've ordered, we'll contact you and offer a full refund or an alternative.
A contract between us is only formed once we send you a dispatch confirmation for your order. An order acknowledgement (confirming we've received your order) is not itself acceptance of that order. If we discover a pricing or description error before dispatch, we'll contact you before proceeding rather than treat the order as accepted.
Price and payment
All prices are shown in GBP and include free delivery to most UK mainland addresses. Delivery charges apply to the postcode areas listed under Delivery below. We are not currently VAT-registered, so no VAT is added to these prices. If this changes, this page and our displayed prices will be updated accordingly.
Payment is taken in full at the time of ordering.
Delivery
We offer free delivery to most UK mainland addresses. Delivery charges apply to the postcode areas listed below, including some mainland Scottish addresses. Estimated delivery: 3–5 working days.
The following areas carry an additional delivery charge. Estimated delivery: 3–5 working days:
| Area | Delivery charge | Postcodes |
|---|---|---|
| Scottish Highlands | £16.00 | AB31–56, G83, FK17–21, PH1–26, PH30–41, PH49–50 |
| Selected Scottish mainland and island postcodes, Isle of Wight and Isles of Scilly | £20.00 | HS1–9, KA27–28, IV1–63, KW1–17, PA20–49, PA60–78, PH42–44, PO30–41, ZE1–3, TR21–25 |
| Northern Ireland | £14.00 | All BT postcodes |
Delivery timescales are estimates, not guaranteed, and may occasionally be affected by matters outside our control.
Your right to cancel
How to arrange a return
Please contact hello@properpetspace.co.uk with your order number. We will provide the correct return address and instructions for your item. Return addresses can vary between products. Proper Pet Space remains your point of contact and handles your refund.
You can tell us that you wish to cancel from the time you place your order until 14 days after the day you receive your goods. If goods from one order arrive separately, this period ends 14 days after the day you receive the last item. You can notify us by emailing hello@properpetspace.co.uk or by making another clear statement of cancellation. Please send the goods back without undue delay and within 14 days after telling us.
You may use our optional model cancellation form, or send any other clear statement of cancellation.
You can inspect the goods as you would in a shop. We may deduct an amount reflecting any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please pack returns securely and, where possible, use the original packaging.
For change-of-mind returns, you are responsible for arranging and paying the direct return cost. Keep evidence that you have sent the goods back; we recommend a tracked service.
Indicative mainland return cost
As an example, a DPD collection quote checked on 3 October 2026 was £9.73 including VAT for a journey within mainland UK for one parcel measuring 66 × 47 × 47 cm and weighing 5 kg. This gives an illustrative cost of around £10 for that journey, with £50 parcel cover included. It is not a fixed return charge or an all-UK estimate. Actual costs depend on the packed dimensions, weight, collection postcode, service and cover selected; additional cover costs extra. These example dimensions are not confirmed packaging dimensions for every bed.
Refunds following cancellation
We will refund you without undue delay and no later than 14 days after we receive the returned goods or you supply evidence of sending them back, whichever happens first. If we offer to collect the goods, we will refund you within 14 days after you notify us of cancellation.
If you cancel your whole order, we will also refund any standard outward delivery charge you paid. If you chose a more expensive delivery service, we will refund only the cost of the least expensive standard delivery option available for your order. Refunds use your original payment method unless you expressly agree otherwise, with no refund fee.
This cancellation right does not affect your separate statutory rights for faulty, damaged or misdescribed goods.
Model cancellation form
You may copy this form into an email or print and post it to us. Using this form is optional: you can also cancel by sending any other clear statement.
Complete and return this form only if you wish to cancel the contract.
To: Holly Dyson trading as Proper Pet Space, 14 Linden Chase, Uckfield, East Sussex, TN22 1EE, United Kingdom. Email: hello@properpetspace.co.uk.
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):
________________________________________________
Ordered on (*)/received on (*): ________________________
Name of consumer(s): ______________________________
Address of consumer(s): ____________________________
________________________________________________
Signature of consumer(s) (only if this form is notified on paper): ________________________
Date: ________________________
(*) Delete as appropriate.
If available, please also include your order number to help us find your order. This is not required to exercise your right to cancel. The address above is for cancellation notices; please contact us for the correct product return address.
Faulty or misdescribed items
If an item is faulty, damaged, not as described or otherwise doesn't meet your legal rights, please contact us as soon as possible. We'll deal with the problem in accordance with your rights under the Consumer Rights Act 2015, including arranging any return at no cost to you where appropriate.
Our liability
We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill, but we're not responsible for loss or damage that isn't foreseeable, or for business losses if you're using our products for business purposes. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit or exclude.
Complaints
If something's gone wrong, contact us at hello@properpetspace.co.uk and we'll do our best to put it right.
Governing law
These terms are governed by the law of England and Wales. This doesn't affect your statutory rights, wherever in the UK you live.
Changes to these terms
We may update these terms from time to time, for example as the business grows or our suppliers or services change. Changes will be posted on this page.